ExchangePolicies

Exchanges

Not quite right? You can exchange any ready-made piece for a different size, material or design within 14 days of delivery.

• The piece must be unworn, undamaged and in its original packaging.
• If the new piece costs more, you pay the difference; if it costs less, we refund it.
• We cover return shipping on your first exchange within the US.

Returns & Refunds

Ready-made pieces can be returned for a refund within 14 days of delivery, in unworn condition with original packaging. A small restocking fee may apply.

Once we receive and inspect your return, refunds go back to your original payment method within 5–10 business days.

Custom Orders

Custom pieces are made from scratch to your design, so they can’t be returned or exchanged once production begins. That’s why we confirm every detail — size, material, finish and engraving — and send photos for your sign-off before anything ships.

If a custom piece arrives with a defect or doesn’t match the approved design, we’ll fix or remake it at no cost.

Ring Resizing

Your first resize is free within 30 days of delivery when you sized with our ring sizer. After that, resizing is available for a small fee.

Some materials and designs (for example full-pattern Damascus or inlaid bands) can’t be stretched or shrunk; in those cases we remake the ring in the new size instead.

Lifetime Warranty

Every Grimsmith piece is covered for life against defects in materials and craftsmanship. If something fails that shouldn’t, we’ll repair or replace it.

The warranty doesn’t cover normal wear, scratches, loss, theft or damage from accidents or misuse — but we’re always happy to refinish a well-loved piece for a small fee.

Damaged or Lost in Transit

Every order ships fully insured. If your package arrives damaged or goes missing, contact us within 7 days and we’ll make it right.

How to Start an Exchange or Return

1. Message us on WhatsApp or use the contact form with your order number.
2. We’ll reply with a return label and instructions.
3. Pack the piece securely in its original packaging and ship it back.
4. We’ll confirm when it arrives and process your exchange or refund.